Différences
Ci-dessous, les différences entre deux révisions de la page.
Les deux révisions précédentesRévision précédenteProchaine révision | Révision précédenteProchaine révisionLes deux révisions suivantes | ||
fr:serveur:config:error [2014/05/02 00:09] – zatalyz | fr:error [2018/03/09 17:22] – zatalyz | ||
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Ligne 1: | Ligne 1: | ||
====== Erreurs du client ====== | ====== Erreurs du client ====== | ||
- | <WRAP center round todo 60%> | + | <WRAP center round todo 90%> |
- | Page en gros brouillon moche et à traduire ! Les infos sont à vérifier, il y a eu des mises à jours je crois.. Voir aussi comment présenter ça pour faciliter la recherche et la résolution (le tableau n'est sans doute pas la bonne idée). | + | Les infos sont à vérifier, il y a eu des mises à jours je crois.. |
- | Chercher aussi sur RC, je crois qu'il y a aussi une page qui résume. | + | Vérifier dans le code si certaines erreurs ne sont pas plus détaillées |
</ | </ | ||
Page tirée entre autre de [[http:// | Page tirée entre autre de [[http:// | ||
- | Les erreurs côté client sont notées de 1 à 99. Celles côté serveur sont noté de 1000 à 4999. Donc : avant 99, vous pouvez agir ! | + | Les erreurs côté client sont notées de 1 à 99. Celles côté serveur sont théoriquement notées |
- | ^ Code Erreur | + | ^Code^Message^Description^Solution^ |
- | | Error Code 1 | Pas de connection | + | | 1 | |
- | - Can also happen when there are network problems along the path, so check local network and try doing a ping plot or tracert to 91.121.164.170 & 91.121.160.110. | + | | | | | Le fichier client_default.cfg pointe peut-être vers le mauvais serveur (mettre à jour) | |
- | - Your client | + | | | | | Can also happen when there are network problems along the path, so check local network and try doing a ping plot or tracert to (ip ?) | |
- | + | | | | | Votre client | |
- | Error Code 2 - player already connected | + | | 2 | player already connected |
- | - Wait for 30 seconds then try logging in again. | + | | 3 | Your client is unable to reach the server. Please check your internet connection and/or your firewall. |
- | + | | 4 | Client received an empty answer | |
- | Error code 3 | + | | 5 | Bad reception of shard listings | The list of shard received by the client is invalid. The number of rows is incorrect. | Côté serveur, contactez le support | |
- | Your client is unable to reach the server. Please check your internet connection and/or your firewall. | + | | 6 | Bad reception of shard listings | The answer from the server is wrongly formatted on the (shard list separator) | Côté serveur, contactez le support | |
- | + | | 7 | cannot connect to the selected shard | Connexion internet instable, perdue entre le login et le chargement | Se connecter à nouveau ; vérifier l' | |
- | error code 4 | + | | 8 | login field is empty | Le login reçu par le serveur est vide. Peut être dû au redémarrage du client. | Se connecter à nouveau ; vérifier l' |
- | Client received an empty answer | + | | 9 | password field is empty | Le mot de passe reçu par le serveur est vide. Peut être dû au redémarrage du client. | Se connecter à nouveau ; vérifier l' |
- | + | | 10 | client is incorrect | the client does not fit to the server. Usually comes from a change | |
- | Error Code 7 - cannot connect to the selected shard | + | | 10 | no mainland shard available |
- | - You lost internet | + | | 11 | | Voir erreur 1 | | |
- | - Try logging | + | | 12 | | Voir erreur 1, parent of error code 61 | | |
- | + | | 14 | Invalid reply from the server | Le cookie envoyé par le serveur n'est pas valide. | Côté serveur, contactez le support | | |
- | Error Code 10 - no mainland shard available | + | | 15 | you can't connect |
- | - The shard is closed. This can be due to a maintenance | + | | 20 | Failure in sending to the server the request HTTP GET StartupPage? |
- | - Go to Klients live support | + | | 29 | Cannot create the batch file for restart of client | Client is unsuccessful in creating the batch file (UpdateBatchFilename in the cfg) in order for the client |
- | + | | 30 | | Cannot launch the batch process before client is closed | Laissez le temps au client de patcher ? | | |
- | Error Code 53 - not authorised to use the shard | + | | 31 | Cannot decompress a patched file | Cannot decompress a patched file in order to apply it. | Problème de patch. Vérifiez qu'il reste de la place sur le disque dur et que l' |
- | - Check your billing status on the Account Management page to ensure that subscription is current. | + | | 32 | | During decompression of a patched file, cannot create it on the hard drive | Vérifiez qu'il reste de la place sur le disque dur et que l' |
- | - If you can' | + | | 33 | | Failure during decompression of a dowloaded patch file. | Relancer le patch, peut-être en ayant effacé le précédent fichier de patch ? | |
- | + | | 34 | | During the decompression process, cannot write the file on the hard drive | Problème de patch. Vérifiez qu'il reste de la place sur le disque dur et que l' | |
- | Error Code 56 - bad password | + | | 36 | The launcher is out of date and won't allow to download the patch | Vous utilisez une version trop ancienne qui n' |
- | - Check password spelling. | + | | 37 | Cannot write a downloaded patch file | Impossible d' |
- | - If you subscribed before 2007, January 9, and changed your billing password since then, your game password became the same as the billing one as both accounts now use the same password. You may have to get a new billing password here and then change it in your profile if you forgot it. | + | | 41 | Login Server is down | Un des éléments du serveur (service de login) est tombé | Contactez le support | |
- | + | | 52 | unknown login | Le login utilisé n'est pas enregistré dans la base de donnée | Vérifiez le login ou créez un compte | | |
- | error code 60 | + | | 53 | not authorised to use the shard | Pas les bons droits pour se connecter ; |
- | Your client is unable to reach the server. Please check your internet connection and/or your firewall. | + | | 55 | the player is already online and can' |
- | + | | 56 | bad password | |
- | error code 61 | + | | | | | Sur certains serveurs/ |
- | Your client is unable | + | | | | | Demandez la réinitialisation du mot de passe si nécessaire | |
- | + | | 60 | Your client is unable to reach the server. Please check your internet connection and/or your firewall. | |
- | error code 62 | + | | 61 | No answer from the server |
- | Client received an empty answer | + | | 62 | empty answer |
- | + | | 63 | Your client is unable to reach the server. Please check your internet connection and/or your firewall. | |
- | error code 63 | + | | 64 | unknown login | Voir erreur 52 | | |
- | Your client is unable to reach the server. Please check your internet connection and/or your firewall. | + | | | | | | |
- | + | | 1000 | Unexpected error | | | | |
- | Error Code 64 - unknown login | + | | 2001 | There is no such login in the database |
- | - Check login name spelling. | + | | 2002 | There is a matching login but the activation link has not been clicked yet | | | |
- | + | | 2003 | There is a matching login but the activation link has not been clicked yet | | | | |
- | Error - no response from shard unifier, try later | + | | 2004 | The password you have entered is not valid. Please retype it or contact a CSR. | | | |
- | - The shard is locked. Happens after a server reboot. The shard stays temporarily locked while we check everything is alright before reopening it. | + | | 2101 | Database consistency problem: user found in ' |
- | - Go to Klients live support for up to date information, | + | | 3001 | Unexpected error | | | |
- | + | | 3002 | The client did not submit the required arguments | |
- | error code 1000 | + | | 3003 | The Shard Unifier is down or does not reply | | | |
- | Unexpected error | + | | 3004 | The DB server is down or misconfigured, |
- | + | | 3005 | The DB server or r2_login is misconfigured | |
- | error code 2001 | + | | 3006 | The DB server or r2_login is misconfigured |
- | There is no such login in the database | + | | 3007 | There is no registered domain corresponding to the clientApplication |
- | + | | 3011 | Either the account is no more subscribed, or the client tries to connect to a domain not granted to this account | |
- | error code 2002 | + | | 3013 | Access is restricted at the moment (for example during a patch) |
- | There is a matching login but the activation link has not been clicked yet | + | | 4001 | Technical problem on SU or WS | | | |
- | + | | 4002 | Technical problem on SU or WS | | | | |
- | error code 2003 | + | | 4003 | Technical problem on SU or WS | | | |
- | There is a matching login but the activation link has not been clicked yet | + | | 4004 | Technical problem on SU or WS | | | |
- | + | | 4005 | Randomly selected mainland shard is not reachable | |
- | error code 2004 | + | | 4006 | Technical problem on SU or WS | | | |
- | The password you have entered is not valid. Please retype it or contact a CSR. | + | | 4007 | Technical problem on SU or WS | | | |
- | + | | 4008 | Technical problem on SU or WS | | | | |
- | error code 2101 | + | | 4009 | Technical problem on SU or WS | | | |
- | Database consistency problem: user found in ' | + | | 4010 | No mainland shard available at the moment, or the user does not have privileges to connect to any mainland shard (ex: no rights on ATS) | | | |
- | + | | 4011 | Technical problem on SU or WS | | | | |
- | error code 2102 | + | | 4012 | Technical problem on SU or WS | | | |
- | You already have a character logged in. Please retry connecting later | + | | 4013 | Technical problem on SU or WS | | | |
- | + | | 4014 | Access is restricted at the moment (welcome service closed) | |
- | error code 3001 | + | | 4015 | Technical problem on SU or WS | | | |
- | Unexpected error | + | | 4016 | Technical problem on SU or WS | | | |
- | + | | 4017 | Technical problem on SU or WS | | | | |
- | error code 3002 | + | | 4018 | Technical problem on SU or WS | | | |
- | The client did not submit the required arguments | + | | 4019 | Technical problem on SU or WS | | | |
- | + | | 4020 | Technical problem on SU or WS | | |
- | error code 3003 | + | |
- | The Shard Unifier is down or does not reply | + | |
- | + | ||
- | error code 3004 | + | |
- | The DB server is down or misconfigured, | + | |
- | + | ||
- | error code 3005 | + | |
- | The DB server or r2_login is misconfigured | + | |
- | + | ||
- | error code 3006 | + | |
- | The DB server or r2_login is misconfigured | + | |
- | + | ||
- | error code 3007 | + | |
- | There is no registered domain corresponding to the clientApplication | + | |
- | + | ||
- | error code 3011 | + | |
- | Either the account is no more subscribed, or the client tries to connect to a domain not granted to this account | + | |
- | + | ||
- | error code 3013 | + | |
- | Access is restricted at the moment (for example during a patch) | + | |
- | + | ||
- | error code 4001 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4002 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4003 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4004 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4005 | + | |
- | Randomly selected mainland shard is not reachable | + | |
- | + | ||
- | error code 4006 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4007 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4008 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4009 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4010 | + | |
- | No mainland shard available at the moment, or the user does not have privileges to connect to any mainland shard (ex: no rights on ATS) | + | |
- | + | ||
- | error code 4011 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4012 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4013 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4014 | + | |
- | Access is restricted at the moment (welcome service closed) | + | |
- | + | ||
- | error code 4015 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4016 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4017 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4018 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4019 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | error code 4020 | + | |
- | Technical problem on SU or WS | + | |
- | + | ||
- | ===== Autre copie à comparer ===== | + | |
- | LOGIN RELATED | + | |
- | + | ||
- | Error code 1, 2, 3, 4, 60, 63 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | Those 6 error code are the same but at various level of the problem. | + | |
- | + | ||
- | Error code 20 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 36 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 41 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 52 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 55 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 56 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 61 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 62 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | SHARD LISTING | + | |
- | + | ||
- | Error code 5 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 6 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | + | ||
- | SHARD CONNEXION | + | |
- | + | ||
- | Error code 7 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 8 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 9 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 10 | + | |
- | Description : client is incorrect | + | |
- | Explanation : the client does not fit to the server. Usually comes from a change in the cfg | + | |
- | + | ||
- | Error code 11 | + | |
- | Description : same as error code 60 | + | |
- | Explanation : request GET StartupPage? | + | |
- | + | ||
- | Error code 12 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 14 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 15 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | Error code 53 | + | |
- | Description: | + | |
- | Explanation: | + | |
- | + | ||
- | PATCH | + | |
- | + | ||
- | Error code 29 | + | |
- | Description : Cannot create the batch file for restart of client | + | |
- | Explanation : Client is unsuccessful in creating the batch file (UpdateBatchFilename in the cfg) in order for the client to restart | + | |
- | + | ||
- | Error code 30 | + | |
- | Description : | + | |
- | Explanation : Cannot launch the batch process before client is closed | + | |
- | + | ||
- | Error code 37 | + | |
- | Description : Cannot write a downloaded patch file | + | |
- | Explanation : Client cannot write on hard drive a file from the patch. Prolly due to a full hard drive | + | |
- | + | ||
- | Error code 31 | + | |
- | Description : Cannot decompress a patched file | + | |
- | Explanation : Cannot decompress a patched file in order to apply it. | + | |
- | + | ||
- | Error code 32 | + | |
- | Description : | + | |
- | Explanation : During decompression of a patched file, cannot create it on the hard drive | + | |
- | + | ||
- | Error code 33 | + | |
- | Description : | + | |
- | Explanation : Failure during decompression of a dowloaded patch file. | + | |
- | + | ||
- | Error code 34 | + | |
- | Description : | + | |
- | Explanation : During the decompression process, cannot write the file on the hard drive | + | |
+ | ===== Messages d' | ||
+ | * //Échec de la connexion, Si vous venez de quitter Khanat, veuillez patienter 30 secondes// : Si 30 secondes ne changent rien, vérifier que les ports du parefeu local soient ouverts. | ||
===== Autres ===== | ===== Autres ===== | ||
+ | Vieilles résolutions, | ||
To run Ryzom on windowed mode, the desktop must be set to 32 bit mode | To run Ryzom on windowed mode, the desktop must be set to 32 bit mode | ||
Ligne 317: | Ligne 120: | ||
- Delete the data_common.bnp file found in the DATA folder and then relaunch. | - Delete the data_common.bnp file found in the DATA folder and then relaunch. | ||
- | {{tag> | + | ==== Ports à ouvrir ==== |
+ | Tiré de [[http:// | ||
+ | |||
+ | * UDP 47851 to 47860 (game) | ||
+ | * TCP 80 (support) | ||
+ | * TCP 443 (account creation from launcher) | ||
+ | * TCP 40916 (login/ | ||
+ | * TCP 43434 (patch) | ||
+ | * TCP 48851 to 48860 (Ring) | ||
+ | * TCP 50000 (forum) | ||
+ | |||
+ | Au 9 mars 2018, voici les ports à ouvrir côté firewall si vous avez configuré ce dernier dans une optique très sécurisée (ne rien laisser entrer et sortir en dehors des ports explicitement autorisés) : | ||
+ | * TCP 80 (trafic internet de base) | ||
+ | * TCP 443 (trafic internet sécurisé) | ||
+ | * TCP 50000 (lié aux " | ||
+ | * TCP 43435 (serveur de jeu) | ||
+ | * TCP 40916 (login/ | ||
+ | |||
+ | {{tag> |